We'd love to help you
You can place an order with LUUKS by clicking on the desired items on the webshop, which will place them in your shopping bag. You may then inspect your shopping bag and make any changes necessary. Once you find your shopping bag corresponding with your wishes, you may click on the "add to shopping bag" button, which will generate an electronic order form listing the desired items. For completion of the form, including details of payment, you may click "confirm", after which you will be transfered to a secure environment to finalize the financial transaction. This will complete your order and automatically an order form will be sent to you. You can consider the order form as a confirmation of your purchase.
LUUKS accepts the following payment options:
Banktransfer (international with an iban and swiftnumber)
Ideal (within the Netherlands)
The prices listed on the website include 21% VAT, but do not include shipping costs. The total price listed on the order form does include shipping costs. Any and all customs or import duties and/or local taxes shall be for the account of the customer. They are not included in the price. For customers outside the E.U. prices will change without 21% VAT as soon as you fill in your shipping address which has to be outside the E.U. Prices are subject to change any time.
LUUKS wants you to be completely happy with your item(s). If you are unsatisfied for any reason, please do not hesitate to contact us.
In order to facilitate the exchange or return of your items, please email us within 8 days of receiving your order at email@example.com. Please add a copy of your invoice in the return box. You have to return the item(s) within 14 days after delivery in the original package and with the original labels attached. For returns of faulty items please follow the same process.
If you wish to exchange , please email us your required size and we will reserve it for you if the item is in stock. Exchanges are subject to product availability. Exchanged items can only be dispatched after the returned goods have been received and checked. We will send you the first exchange for free but if you return the exchanged item we will charge an administration fee of 10,=. We will refund you the purchase amount minus the administration fee of 10,=.
Please note that we have different conditions for our sale items. They can be exchanged but we charge an administrative fee of € 10,=. We will refund you the purchase amount minus the administration fee within 10 days after receiving your return.
Returning items occurs at the customers expense and risk. We advise you to provide the return shipment with a tracking number.
For residents outside the E.U.: make sure you mark on the customs form that you have to fill in "return commercial sample" without value and add the invoice you received from us. Otherwise LUUKS will be charged with customs of which you will be held responsible.
LUUKS will refund you within 10 days after receiving your return. All undamaged correctly returned products will be credited to the original purchasers creditcard or wired to their bankaccount. As previously stated international custom duties and sales tax are nonrefundable for shipments outside the E.U. Banks, credit card companies and Paypal handle payments on their own conditions. This is the reason why it can take longer before the money will actually be refunded to your account. If you paid shipping costs you will receive the purchase amount minus the original shipping costs you paid for. Please note that if you cancel or refuse your order after shipment from our side we will charge you for shippingcosts.
Please note that we charge €10,= administration fee for return of sale items. For more information check our return policy.
For further information you can contact us at +31 20 6704538 or send an email to firstname.lastname@example.org with any questions you may have.
Shipping and world wide delivery
LUUKS ships every order within the Netherlands and the following European countries free of charge:
Austria, Belgium, Denmark, France, Germany, Italy, Sweden, Luxembourg.
Costs for all other Eurpean countries are €12 and for the rest of the world we charge €25
Your order will be shipped with the standard service of TNT postnl or DHL. Please note that you will have to sign for your delivery. You can trace your package by using the track and trace code which will be provided by email after sending your package.
In the Netherlands
When you have placed your order on monday to friday your order will be delivered the next day. Orders placed during the weekend will be processed on monday and delivered on tuesday.
In all other countries
Your order will be delivered by local affiliates of PostNL. Delivery time you can check on the following list
Delivery time does not include Saturdays, Sundays and/or holidays.
You can trace your package by using the track and trace code, which will be provided by email after sending your package.
Is the shipping destination within the Netherlands? Click on this link to trace your package.
Is the shipping destination outside the Netherlands? Click on this link to trace your package.
If your shipping address is outside the European Union you will not have to pay VAT (21%). The VAT will be deducted of the price as soon as you fill in your shipping address at the check out. Note that you will be responsible for customs or import duties and/or local taxes in your country. LUUKS can not be held responsible for this and these costs will not be refunded by us in case you will return the product.